RETURNS
You have the right to return the products you have purchased and without having to tell us the reason why you wish to return the products, within a period of 14 days from the date of issue of the document.
In this case, you only bear the direct cost of returning the products.
If you wish to return the products you purchased to us, you can send us an email to sales@thelamp.gr or contact us through the contact form on our website to give you a Product Return Authorization Number.
Return Process
1. Pack the product in a larger box to avoid any damage during transport.
2. Place the package in which you create the necessary documents to prove the transaction (e.g. ITT, MA, St. Retail e.t.c.).
3. In case of return due to poor operation, describe exactly the problem.
4. You send the parcel through courier agency from which you received your order, consideration Returns Department within that period.
5. The address on which to send the products to be returned are:
Stathis Nicholaos & Stathi Katerina Ο.E.
thelamp.gr
ChristouKatsari 6
Zip Code 45221 Ioannina
Phone +30 2651024011
We would like to point out that if the product does not meet the above requirements will be returned to sender with the same charge.
Returns accepted only if the products you wish to return in the same condition as received, but that they be unsealed or has violated the packaging along with the sales receipt or invoice.
Please note that product returns that were not present in STOCK (or in our warehouse or their agency) and custom-made just for you will not be accepted.
To avoid your own suffering, it is advisable to check carefully the time of delivery of your order on the condition of the products and their packaging intact, in order to detect any visible defects (e.g. broken goods, wrong type, etc.).
In case of refund, the refund will be completed within 15 days from the date we receive your remittance to a bank account holder appearing on the shipping of products.
There is no withdrawal for products that are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery, such as headphones, microphones, Hands free, microphones, etc.
You have the right to return the products you have purchased and without having to tell us the reason why you wish to return the products, within a period of 14 days from the date of issue of the document.
In this case, you only bear the direct cost of returning the products.
If you wish to return the products you purchased to us, you can send us an email to sales@thelamp.gr or contact us through the contact form on our website to give you a Product Return Authorization Number.
Return Process
1. Pack the product in a larger box to avoid any damage during transport.
2. Place the package in which you create the necessary documents to prove the transaction (e.g. ITT, MA, St. Retail e.t.c.).
3. In case of return due to poor operation, describe exactly the problem.
4. You send the parcel through courier agency from which you received your order, consideration Returns Department within that period.
5. The address on which to send the products to be returned are:
Stathis Nicholaos & Stathi Katerina Ο.E.
thelamp.gr
ChristouKatsari 6
Zip Code 45221 Ioannina
Phone +30 2651024011
We would like to point out that if the product does not meet the above requirements will be returned to sender with the same charge.
Returns accepted only if the products you wish to return in the same condition as received, but that they be unsealed or has violated the packaging along with the sales receipt or invoice.
Please note that product returns that were not present in STOCK (or in our warehouse or their agency) and custom-made just for you will not be accepted.
To avoid your own suffering, it is advisable to check carefully the time of delivery of your order on the condition of the products and their packaging intact, in order to detect any visible defects (e.g. broken goods, wrong type, etc.).
In case of refund, the refund will be completed within 15 days from the date we receive your remittance to a bank account holder appearing on the shipping of products.
There is no withdrawal for products that are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery, such as headphones, microphones, Hands free, microphones, etc.